THE BLADE PORTSMOUTH LTD provides appointment-based services such as hairdressing, makeup, and personal styling at your location, and does not involve the delivery of physical goods or traditional returns. Therefore, this policy primarily applies to service cancellations, appointment changes, incomplete services, and refunds.
- Service Nature
THE BLADE PORTSMOUTH LTD offers the following appointment-based in-home services:
In-home hairdressing;
Hair styling and grooming;
In-home makeup;
Personal grooming;
Special occasion styling.
The fees paid by customers correspond to specific appointment services and are not the purchase of physical goods requiring delivery.
- Appointment Cancellation
If you need to cancel an appointment, please contact us as soon as possible:
Email: services@thebladeportsmouth.services
Phone: +44 7490 950299
We will process cancellation and refund requests based on the appointment time, whether the service has started, and applicable laws.
- Appointment Changes
If a customer wishes to change the service date, time, or location, they should contact us in advance. We will do our best to assist the customer in rescheduling the service based on the current appointment schedule.
If a new time or location cannot be arranged, we will discuss the subsequent handling method with the customer on a case-by-case basis.
- Cancellation After Service Has Begun
If a customer cancels after accepting part or all of the service, the refund amount may be reasonably calculated based on the completed service content, service progress, and applicable laws.
If the service has been fully provided, there is usually no traditional “return” because the service itself has been completed.
- Regarding “Returns After Opening”
Since our company provides door-to-door service rather than the sale of physical goods, there is no issue of “opening the package.”
If you are referring to a confirmed appointment, service already started, or service already completed, we will process the cancellation or refund request based on the specific service status and in accordance with applicable UK consumer laws.
- Service Quality Issues
If you believe there is a problem with the hairdressing, makeup, or styling service that has been provided, please contact us as soon as possible and explain the specific situation.
We may need to know:
Appointment date;
Services offered;
Service location;
Specific details of the problem;
Other information that can help us understand the situation.
We will communicate with the customer to find a solution based on the specific circumstances.
- Refund Processing Time
If your refund request is approved, we will process the refund using the original payment method.
Generally:
Refund Review Time: We will review the complete refund request as soon as possible;
Refund Processing Time: We will submit the refund application promptly after it is approved;
Bank Transfer Time: The actual transfer time may depend on the bank or payment service provider used by the customer.
Therefore, the time it takes for the refund to actually appear in the customer’s account may differ from the refund processing time.
- Service Unavailable
If a confirmed service cannot be provided due to reasons at THE BLADE PORTSMOUTH LTD, we will contact the customer promptly and provide appropriate solutions such as rescheduling or a refund, depending on the specific circumstances.
If the service is affected by traffic, inclement weather, unforeseen events, or other reasons beyond our control, we will communicate with the customer as soon as possible to negotiate new service arrangements.
- Return Address and Contact Information
Since we provide in-home hairdressing, makeup, and personal styling services, there are no physical items that customers need to return. Therefore, we typically do not have a physical return address.
If you need to submit a cancellation, refund, or service-related request, please contact us first through the following methods and take further action only after receiving clear instructions:
Address: 321 Copnor Road, Portsmouth, Hampshire, England, PO3 5EG
Email: services@thebladeportsmouth.services
Tel: +44 7490 950299
Please do not send any items to the above address without confirmation.
- Contact Us
If you have questions regarding cancellations, refunds, service quality, or other related matters, please contact our customer service team.
Email: services@thebladeportsmouth.services
Tel: +44 7490 950299
We will process your request reasonably based on the specific circumstances and applicable UK law.
